01. About Daily Sweet

Daily Sweet is a brand offering monk fruit-based liquid sweeteners, powder sweeteners and related products.

Our business details are as follows:

• Brand Name: Daily Sweet
• Legal Business Name: Typical Solutions Pvt. Ltd.
• Website: www.dailysweet.in
• Business Address: Typical Solutions Pvt. Ltd., Vidyanagar, Shivamogga, Karnataka – 577203, India
• Contact Number: +91 6364-346971
• Email: dailysweetmonkfruit@gmail.com

In this policy, “Daily Sweet,” “we,” “us” and “our” refer to Typical Solutions Pvt. Ltd., which operates the Daily Sweet brand and website.

02. Information We Collect

The information we collect depends on how you interact with our website and services.

A. Information You Provide Directly

When you browse our website, place an order, create an account or contact us, we may collect:

• Contact information: Your name, email address, mobile number and billing or delivery address.
• Order information: Products purchased, quantities, order number, purchase date, order value and delivery details.
• Account information: Username, account details and authentication information, where customer accounts are available.
• Customer support information: Messages, enquiries, complaints, feedback and other information you voluntarily provide.
• Marketing preferences: Your preferences and consent records relating to promotional emails or messages.
• Other information: Information voluntarily provided through product reviews, surveys, promotions or other website features, where available.

B. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected through website functionality, cookies and similar technologies.

Depending on our website configuration, this may include:

• IP address and general device information.
• Browser type and operating system.
• Website pages visited and products viewed.
• Shopping cart and checkout activity.
• Referral sources and approximate location derived from technical information.
• Website performance and interaction data.

We use this information to support website functionality, improve the shopping experience, identify technical issues and help protect our website against misuse.

C. Information Collected Through WordPress and WooCommerce

Our website uses WordPress and WooCommerce to provide online shopping and order management.

Depending on the website configuration and plugins enabled, these systems may process information such as customer details, shopping cart contents, checkout information, order history, account information and technical data necessary to operate the store.

Relevant information may be stored in our website database or processed by the hosting and technology providers supporting our website.

We aim to collect and use only the information reasonably necessary to operate our services and fulfil customer orders.

D. Payment Information Processed Through Razorpay

Daily Sweet uses Razorpay as its third-party payment gateway to facilitate online payments.

When you choose an online payment method, Razorpay may collect and process payment-related information in accordance with its own terms, privacy notice and applicable requirements.

Depending on the payment method, this may include transaction details, payment status, payment identifiers and information required to complete or authenticate the transaction.

We may receive information such as payment confirmation, transaction reference, payment status and refund status to process your order, reconcile payments and provide customer support.

Daily Sweet does not intend to store complete card numbers, CVVs, UPI PINs or payment authentication credentials on its own systems. The actual handling of payment information depends on the payment method and the payment provider’s process.

For additional information, please review Razorpay’s official Privacy Policy and official website for applicable buyer privacy information.

03. How We Use Your Personal Information

We may use your personal information for the following purposes:

A. Processing Orders and Providing Services

We use your information to:

• Receive and process orders placed through WooCommerce.
• Confirm purchases and verify payment status through Razorpay.
• Arrange packing, shipping and delivery.
• Send order confirmations and service updates.
• Process eligible cancellations, returns, replacements and refunds.
• Respond to customer enquiries and complaints.

B. Payment Processing and Fraud Prevention

We use relevant transaction information to confirm payments, investigate failed or duplicate transactions, reconcile orders, process eligible refunds and help detect suspicious activity.

Razorpay independently processes payment information in accordance with its applicable terms and privacy practices.

C. Customer Support

We use information you provide to answer questions, resolve complaints, address delivery issues and communicate important information concerning your purchases.

D. Website Operation and Improvement

We may use technical and usage information to maintain our website, improve product pages, troubleshoot errors, support checkout functionality and understand general customer interactions.

E. Marketing and Promotional Communications

Where permitted by applicable law and subject to any required consent, we may send information about Daily Sweet products, offers, discounts and updates.

You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.

F. Legal and Regulatory Compliance

We may use or retain relevant information to comply with applicable laws, tax and accounting obligations, regulatory requirements, lawful requests from authorities and the resolution of disputes.

04. Cookies and Similar Technologies

Our WordPress and WooCommerce website may use cookies and similar technologies to support essential shopping and website functions.

These technologies may be used to:

• Maintain shopping cart contents.
• Support customer sessions and checkout.
• Remember selected preferences.
• Improve website performance.
• Understand website traffic and interactions.
• Measure advertising effectiveness, where relevant tools are enabled.

The cookies used depend on our website configuration, WooCommerce settings and the plugins or third-party services we use.

You can manage cookies through your browser settings and any cookie preference controls available on our website.

Where consent is required for non-essential cookies or tracking technologies, we will provide an appropriate consent mechanism.

05. How We Share Your Personal Information

We do not sell your personal information as a standalone business activity.

However, we may share relevant information with service providers and other recipients where necessary to operate our business, fulfil orders, process payments, comply with legal requirements or carry out other disclosed and lawful purposes.

A. Website Hosting and Technology Providers

We may share information with providers that host, maintain, secure or support our WordPress website and WooCommerce store.

B. Razorpay and Payment Service Providers

We share or make available relevant order and transaction information as necessary to facilitate payments, verify transaction status, investigate payment issues and process eligible refunds.

Razorpay may independently collect and process personal information under its own privacy notice and applicable obligations.

C. Shipping and Logistics Partners

We may share your name, delivery address, mobile number and necessary order details with courier and logistics partners so that your order can be delivered.

D. Customer Support and Communication Providers

We may use email, messaging or customer support services to respond to enquiries and send order-related communications.

E. Analytics and Advertising Providers

Where enabled and permitted by applicable law, we may share limited technical or usage information with analytics or advertising providers to understand website performance, measure marketing effectiveness or improve relevant advertising.

Where consent is required, we will obtain it before enabling the relevant processing.

F. Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process or a lawful request from a competent authority.

G. Business Transfers

If our business undergoes a merger, restructuring, acquisition or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

06. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services for payments, delivery, analytics and other functions.

These third parties may operate under their own privacy policies, terms and data handling practices.

We encourage you to review the privacy notices of third-party services before interacting with them or providing information directly to them.

Our use of a third-party service does not remove any responsibilities we have under applicable law.

07. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on our systems and service providers, these measures may include access restrictions, secure connections, website security controls and appropriate service-provider arrangements.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If you suspect that your account or personal information has been compromised, please contact us promptly.

Where a personal data breach occurs, we will take appropriate steps and provide notifications to affected individuals and relevant authorities as required by applicable law.

08. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required or permitted by applicable law.

For example, order and transaction records may need to be retained for tax, accounting, fraud prevention, regulatory compliance or dispute resolution.

The retention period may depend on the nature of the information, the purpose for which it was collected, our operational requirements and applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable retention requirements.

09. Your Privacy Rights and Choices

Subject to applicable Indian data protection laws, you may have rights relating to your personal information, including:

• Requesting information about personal data processed by us.
• Requesting correction or updating of inaccurate personal information.
• Requesting erasure of personal data where applicable.
• Withdrawing consent where processing is based on consent.
• Raising a grievance concerning our handling of personal information.
• Exercising other rights available under applicable law.

To exercise an applicable right, contact us using the details provided in the “Contact and Grievance Redressal” section below.

We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law.

Some information may need to be retained where a legal obligation or another lawful basis applies.

10. Marketing Preferences

If you have subscribed to promotional communications or provided the required consent, we may send you information about Daily Sweet products, offers and updates through supported channels.

You may opt out of promotional emails using the unsubscribe link provided in the email, where available, or contact us to update your preferences.

You may also withdraw consent for promotional messages through the applicable mechanism.

11. Children’s Privacy

Our website is intended for general consumer purchases. We will handle children’s personal data in accordance with applicable Indian data protection requirements, including any applicable age-related consent and other safeguards.

We do not intend to knowingly collect children’s personal data in violation of applicable law.

If you believe that a child’s personal information has been collected in circumstances that violate applicable requirements, please contact us so that we can review the matter and take appropriate action.

12. International Data Transfers

Some website, payment, analytics or other service providers may store or process information on servers located outside India.

Where personal information is transferred outside India, we will comply with applicable Indian legal requirements and any relevant restrictions or safeguards in force.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, technology or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide notice of material changes or obtain fresh consent before the relevant processing begins.

We encourage you to review this page periodically.

14. Contact and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or have a complaint concerning the handling of your personal information, please contact us.