01. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible after placing it.

• Before dispatch: Cancellation requests may be accepted if the order has not been dispatched.
• After dispatch: Cancellation may not be possible through our standard process. However, this does not affect any rights or remedies available under applicable law.
• Unsuccessful or duplicate payments: If a payment is debited but the order is not successfully placed, or a duplicate payment occurs, please contact us so that the transaction can be verified and any eligible refund arranged.

Approved refunds for cancelled orders will be initiated within the applicable timeframe. Any cancellation charges, if applicable, will be disclosed before purchase and applied only where lawful.

02. Ten-Day Damaged-Product Claim Policy

We request customers to inspect their orders upon delivery.

If a product arrives physically damaged, customers should contact us within 10 calendar days of receiving the order so that we can investigate and arrange an appropriate resolution.

To help us assess the claim:

• Provide your order number and registered contact details.
• Describe the damage or issue.
• Share clear photographs of the product, packaging and shipping label, where available.
• Keep the product and packaging available for inspection if reasonably required.

The product should remain unused and unopened wherever possible. If the packaging must be opened to identify the damage, please retain the product and packaging in their received condition as far as reasonably possible.

Please contact us before sending any product back so that we can provide appropriate instructions.

The 10-day period is our standard reporting window for damaged-product claims. It does not remove any statutory rights or remedies that may apply under Indian law.

03. Defective, Incorrect, Expired or Misrepresented Products

If you receive a product that is defective, incorrect, expired, unsafe, spurious or materially different from its advertised description, please contact us promptly.

We will review the complaint and provide an appropriate resolution, which may include a replacement, repair where applicable, refund or another remedy required by law.

We may request reasonable evidence to establish the issue, but any such request will not override applicable consumer rights.

04. Food Safety and Non-Returnable Products

Daily Sweet sells food products, including monk fruit-based liquid sweeteners and powder sweeteners.

For hygiene and food safety reasons, we generally do not accept returns of opened, used or partially consumed food products merely because a customer has changed their mind or does not prefer the taste.

Customers should review the product description, ingredients, net quantity, nutritional information and usage instructions before purchasing.

05. Refund Eligibility and Approval

Refund requests will be assessed based on the order details, the nature of the complaint, available evidence and applicable law.

A refund may be appropriate in circumstances including:

• A verified damaged product.
• A defective, expired, unsafe or incorrectly supplied product.
• A product materially different from the description or agreed specifications.
• An accepted cancellation where payment has already been collected.
• A failed or duplicate payment for which a refund is due.
• Other circumstances in which a refund is required under applicable law.

Where a replacement is appropriate and available, we may offer it as a resolution. Customers’ statutory rights will not be restricted by this process.

We will communicate the outcome of the claim and any further steps required.

06. Refund Processing

Once a refund is approved, it will be initiated to the original payment method wherever practicable.

For online payments processed through Razorpay, the refund will be initiated through the applicable payment process. The time taken for the amount to appear in your account may depend on the payment provider, bank or financial institution.

We will process accepted refund requests within the timeframe required by applicable law. Where a maximum processing period applies, we will comply with that requirement.

07. Replacement Policy

Where appropriate, Daily Sweet may provide a replacement for a verified damaged, defective or incorrectly supplied product, subject to product availability and applicable law.

We will inform you of the proposed resolution before processing the replacement.

If a replacement is unavailable or is not an appropriate remedy, an eligible refund or another legally required remedy will be considered.

08. Return Shipping and Delivery Issues

If a return or replacement is approved because the product was damaged, defective or incorrectly supplied, we will communicate the return arrangements and any applicable shipping costs.

Customers will not be charged return shipping costs where prohibited by law or where we are responsible for the issue.

If a package is lost, delivered incorrectly or delayed beyond the stated delivery schedule, please contact us so that we can investigate and determine the appropriate resolution under our delivery terms and applicable law.

09. Incorrect Delivery Information

Customers should provide an accurate delivery address and contact number when placing an order.

If incorrect information results in a delivery problem, please contact us promptly. We will review the circumstances and communicate any reasonable next steps or applicable charges before proceeding.

No charge will be applied in a manner that violates applicable law or a commitment already made to the customer.

10. Grievance Redressal

We aim to resolve customer concerns fairly and promptly.

For cancellation, return, refund, replacement or other consumer complaints, please contact:

11. Policy Updates

We may update this policy to reflect changes in our business operations or applicable law. The latest version will be published on our website with the revised date.

Updates will not remove rights or remedies that customers are legally entitled to.

12. Contact Us

For assistance with an order or a return, replacement or refund request, please contact us using the details below.